Refund policy
🩷 Return & Refund Policy
Return & Refund Policy
At Nyla & Mama, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us within 30 days of receiving your item so we can review your return request.
Eligibility for Returns
To be eligible for a return, the item must be unused, unworn, in its original condition, and preferably in its original packaging. You may be asked to provide your order number or proof of purchase.
How to Request a Return
Please contact us at hello@nylamama.com before sending anything back. Do not return an item without receiving return instructions from us first.
Because our products may be fulfilled by third-party suppliers, the return address and instructions may vary depending on the item. We will provide the appropriate return instructions after reviewing your request.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and work with you on an appropriate resolution.
Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, or other applicable reasons. If an item is not eligible for return, this will be communicated when applicable.
Refunds
Once an approved return or issue has been reviewed, we will notify you of the outcome. If a refund is approved, the refund will be issued to the original payment method. Please allow your bank or payment provider additional processing time for the refund to appear in your account.
Return Shipping
Unless an item arrives damaged, defective, incorrect, or we otherwise determine that the issue was our responsibility, the customer may be responsible for return shipping costs.
Contact Us
For questions about returns or refunds, please contact us at:
Nyla & Mama
Made for Little Moments.