Shipping policy

Shipping Policy

Last updated: September 9, 2026

At Nyla & Mama, we work to make ordering simple and convenient. Orders are processed and shipped using our fulfillment partners and shipping carriers.

Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing times may be longer during holidays, promotions, or periods of high order volume.

Shipping Options

We currently offer shipping within the United States.

Standard Shipping: $8 for orders under $70
Estimated delivery: 3–5 business days

Free Standard Shipping: Orders of $70 or more
Estimated delivery: 3–5 business days

Express Shipping: $15
Estimated delivery: 1–2 business days

Delivery estimates begin after the order has been processed and shipped.

Shipping Delays

Delivery dates are estimates and are not guaranteed. Delays may occur because of carrier disruptions, weather, holidays, incorrect addresses, or circumstances outside our control.

If tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier first. You may also contact us at hello@nylamama.com and we'll do our best to assist.

Incorrect Shipping Information

Please carefully review your shipping address before completing your order.

If you provide an incorrect or incomplete address, additional shipping costs may apply if the package needs to be reshipped.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us at hello@nylamama.com as soon as possible and include your order number and photos of the package and item.

We'll review the issue and work with you on an appropriate resolution.